I have received the wrong product - what do I do?
We are very sorry to hear that you have received an incorrect order.
Please get in touch with us at firstname.lastname@example.org and we will provide you with further instructions.
How Do I Exchange An Item/Order?
You can exchange a purchased product within 14 days. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To exchange an item or order, contact us at email@example.com and we will provide you with our current return address.
What is your return policy?
Customers can return the purchased products within 14 days of receiving the product. Please be noted that the item must be unused and in the same condition that you received it. It must also be in the original packaging.
How can I return my order?
Please email firstname.lastname@example.org and state the following:
- Order Number
- Reasons for Return
a. Didn't suit me
b. Wrong / Defect Product (Please include pictures)
c. Not what I was expecting
d. Other Reasons
Our customer care team will advise you on the rest steps.
Have you received my return?
Processing your return usually takes a few days.
However, we will send you an email update once we have received and checked your returned product(s).
Feel free to write us at email@example.com to check up on your return.
When will I receive my refund?
Processing a refund usually takes up to 7 business days after we have received the returned item(s). If you have any problem, please feel free to contact us at firstname.lastname@example.org.
Your return policy states that I have to return the product in its original packaging. I no longer have the original packaging - can I still return it?
To make sure that all customers will receive a complete, defection-free product, the products returned must be in a resellable status. We are sorry that products without the original packaging cannot be returned.