I have received the wrong product - what do I do?
We sincerely apologize that you have received an incorrect item.
Please contact us at info@grand-kitchen.com for further assistance and instructions.
How Do I Exchange An Item/Order?
Exchanges are available within 90 days of purchase. After this period, we are unable to offer exchanges or refunds.
To qualify for an exchange, the item must be unused, in its original condition, and in the original packaging.
To initiate an exchange, please contact us at info@grand-kitchen.com or submit a return request via email.
What is your return policy?
We accept returns within 90 days of delivery. All returned items must be unused, in the same condition as received, and in the original packaging.
How can I return my order?
Please email info@grand-kitchen.com with the following information:
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Order Number
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Reason for Return
a. Unsuitable
b. Incorrect or Defective Product (please include images)
c. Does not meet expectations
d. Other
Our customer service team will then guide you through the remaining steps.
Have you received my return?
Return processing typically takes several days.
We will notify you via email once your return has been received and inspected.
You may also contact us at info@grand-kitchen.com to inquire about your return status.
When will I receive my refund?
Refunds are processed within 7 business days after we receive the returned item(s).
For any concerns, please contact us at info@grand-kitchen.com.
Your return policy states that I have to return the product in its original packaging. I no longer have the original packaging - can I still return it?
To ensure that all products remain in resalable condition, items must be returned in their original packaging. We regret that returns cannot be accepted without the original packaging.
Warehouse/Returns Center Address:
1235 W Northwest Hwy, Suite 205, Palatine, IL 60067